Support

Please note support is discretionary - this is to encourage kindness and positive communication. I'm also just one person, with a lot of conflicting pressures, please forgive me if I don't respond quickly.

Before asking for support, please check the instructions:
https://www.wollemi.co.uk/pages/instructions

Here is a demo video of me cutting a stone on the V4, which can be helpful with general usage questions:
https://www.youtube.com/watch?v=TPy_6fIaYyk&t 


Support Ticket System

A tracked support ticket system using the credentials you used to buy your machine.

Create a ticket View my requests

 

Discord - Get help from fellow Wollemi owners on the Wollemi Community discord channel -
https://discord.gg/BABT4sh9tF

Email - you can reply to the order confirmation email. Please don't use the contact form on AustralianOpals.co.uk as this is separately monitored. Emails can be missed from time to time.

Facebook Messenger - I generally don't monitor these. 

Tiktok Messages - I don't monitor these, but I do check them periodically.